Basics of Conflict Management (English)

Dealing with conflict in teams and organisations

Conflicts often evoke a frightening image. However, within a social system – be it an organisation, a team, or a family – conflict is more accurately regarded as a normal and inevitable aspect of interaction. Since social systems are constantly in flux and encompass diverse interests, paradoxes naturally arise, leading to clashes among individuals and the emergence of conflict dynamics. When approached with seriousness, conflicts can serve as valuable indicators of underlying tensions and dysfunctions within the system, offering opportunities for growth and development.

The three-day seminar will equip you with the skills to understand conflicts, manage them effectively, and navigate both yourself and your team through challenging situations.

The topics covered include:

• The role of personality and psychodynamic in social conflict
• Fundamental conflict mapping techniques for diagnosis and navigation (based on Glasl, Eidenschink)
• Practical group exercises to develop skills in dyadic and team conflict situations